AUTOSite, Inc. provides comprehensive accident management services to leading first tier insurance and fleet customers. Utilizing a network of electronically integrated repair facilities, parts providers, and outside service providers. Within the utilization of these resources, AUTOSite is able to provide specific benefits to each entity, whether insurer, repair facility, or repair provider, which creates value thru increased CSI Ratings, Increased Net Dollars, and Increased Process Efficiencies.

AUTOSite, Inc.'s AUTOsite™ Web System is a repair facility oriented program. It provides systematic processes which improves the administrative and communication capability of the participating facilities. In addition to this system to be used for AUTOSite originating claims, it is also widely used by repair facilities to maintain all of their current vehicles being repaired. Referring to the numerous testimonials sent to AUTOSite by our clients, the advantages in technology, communication, and customer service are “outstanding” and countless repair facilities’ customers have communicated their delight in the use of the system.
 
Currently, there aren’t any insurance outsourcing companies who have designed their program with the repair facility and its consumer as their priority. AUTOSite has built this system from the bottom up creating value for the network members which increase the margins of efficiency and net dollars for both the facility and the insurance company.

Considering the state of current processes, outsourcing still provides particular advantages for many insurance and fleet clientele. However, current outsourcing methods have fallen behind the curve regarding the needs of maximizing profits while maintaining policy retention. The following is a brief overview of existing problems with current methods:

Severe communication failure between repairer and claim outsourcer

Communication breakdown increases rental and other expenses

Extreme discounts being provided to outsourcer creates need for overpricing repairs

Repair facilities participating are usually second and third tier facilities

Over-saturation of lower quality facilities decreases value of the program to its participants

Re-inspections of repairs and repair estimates minimal
Although current outsourcing methods have been able to provide improvement for their clientele, the current process is severely lacking in Technological ability which decreases Efficiency.

Direct Repair Network sets the mark for Collision Technology. With the utilization of the following technological capabilities, AUTOSite network participants offer the following claim management tools to facilitate the repair process.
The AUTOsite™ product is a platform independent, collaborative Internet application software package, which features a non-agendized end-to-end claims management and communication enhancement system. AUTOsite provides Internet technology to build insurance and customer loyalty thru enhanced communication and reporting processes. This system includes, but is not limited to, the following:
AUTOsite™ CARTRAX - Cartrax is a web enabled Business to Consumer tracking system which provides real time reporting of vehicle repair status. Consumers may go online and view the status of the repair process of their vehicle. In addition to this, they will receive an automated notification whenever that status changes.
AUTOsite™ CLAIMTRAX - Using ISP application technology, Claimtrax is a Business to Business claim reporting system providing valuable ‘real time’ claim information accessible from virtually anywhere at anytime allowing for shorter cycle times regarding approval of vehicle repair claims.
CIECA STANDARD INTERFACE - This interface allows a repair facility to transfer estimate information into the AUTOsite system. Combining XML and .NET technology, this product is unique in its availability, and provides valuable time saving enhancements for its participating clientele.
AUTOMATED PARTS AND SERVICE VENDOR ORDERING - With the use of the interface mentioned above, repair facilities have the ability to order necessary parts and outside services in a matter of seconds versus minutes and hours under current industry procedures. Our studies have shown that not only does this ability save valuable time but also provides additional discounts to its users based on feedback provided by over 350 parts and service providers. This discount is possible thru increased efficiency and timesaving for the vendors receiving the orders.
CUSTOMER SERVICE SURVEY - Our CSI reporting system provides the most commonly used survey questions, with an expanded version available upon request. This survey provides important information to repair facility owners used for evaluating personnel and shop performance. High scores may be utilized for marketing purposes; low scores can be utilized as a basis for improvement. Our survey qualifies as an Independent reporting service, which is required for specific DRP Insurance companies.
JPEG TECHNOLOGY - This commonly used function enables facilities to include photos of vehicle damage within the AUTOsite system working in conjunction with Cartrax and Claimtrax.
CUSTOMER-REPAIR PROCESS INFORMATION - This page in our system is an online viewable or printable flow chart designed to assist consumer with understanding the repair process.
In addition to the previously mentioned tools, our system provides common website functionality including online appointments, maps, facility photos, and other miscellaneous capabilities.

As a member of the AUTOSite network of participants, whether you are an insurance client, repair facility client, parts and service client, or a private consumer, there are specific advantages in utilizing the system.
 
The following list is a bullet point summary of advantages to the Repair Facility when using this product.

Greatly improved multi-lateral communication process

Real time reporting to concerned entities

Reduced incoming phone calls

Improved employee time management

Archived records of communication history

Wireless web communication accessibility

Increased efficiency and accuracy ordering parts and supplies

Increased discounts for on-line ordering

Strengthened relationships with parts and service providers

Decreased cycle time for vehicle repairs

High efficiency production log

On-line appointments for first time and repeat customers

Improved CSI ratings

Increased customer loyalty

Instant ownership of enhanced Market Plan

Potential for additional income thru on site advertising

Increased net dollars via previously mentioned advantages
 
The following is a bullet point summary of advantages to the Insurance Company when utilizing the Direct Repair Network Outsourcing Services.

Eliminate necessity for independent appraisers

Reduce in-house administrative costs

Reduce administrative staffing needs

Unnecessary to change current IT or electronic processes

Unnecessary to change current operational methods

Conversion to AUTOSite resources are time and process friendly

Increased availability of information regarding current claim status

Reduced cycle time of average claim closures

Reduced claim severity

Increased policy holder Satisfaction Rate

Increased Net Profits via previously mentioned advantages
 
To summarize, of all insurance companies operating in US today, none of them are utilizing a true end-to-end process, which include the tools, technology, and process provided by the AUTOSite system. The companies attempting this scenario are agendized with specific products. These products are most commonly paint products, computer estimating systems, or discount structures. In addition to this, these systems usually do not provide multilateral communication, or accommodate for needs outside the realm of the agenda. AUTOSite is completely non-agendized by virtue of necessity, the system interfaces with leading computer databases, provides for complete communication processes, and is integrated with vendors and suppliers of all entities. In short, Direct Repair Network provides a turnkey operation which includes method, resource, and technology to provide a near utopian scenario as a claim outsourcer.